NADRA introduces chatbot to guide families on documents required for succession certificates

ISLAMABAD: Inheritance cases can now be facilitated through a chatbot that provides guidance on the process and a checklist of required documents.

The chatbot has been launched on the revamped succession website of the National Database and Registration Authority (NADRA). Named “ID”, the chatbot is available in both Urdu and English and can be accessed through any mobile phone or computer.

ID asks basic questions about the deceased person, their heirs and assets, and prepares a case-specific process and checklist of required documents. The process does not involve any NADRA official.

NADRA spokesperson Shahbaz Ali said the chatbot operates entirely online, asking questions and collecting answers through a series of queries.

It does not require CNIC numbers or other personal information from the heirs. It also advises overseas heirs to complete their biometric verification online through the Pak ID facility.

The chatbot also informs users about the relevant office where they can submit their cases. It alerts applicants in advance if their cases may require court intervention, such as when there are minor heirs or disputes among family members.

The chatbot is intended to serve as a reference tool, advising users to “always confirm final requirements” with their nearest Nadra registration centre.

Nadra has been issuing succession certificates and letters of administration in uncontested cases since 2021. The chatbot provides applicants with preliminary guidance before they visit a Nadra office to submit a formal application.