A First for Pakistan’s Ride-Hailing Sector: Yango Integrates Real-Time 15 Police Helpline Emergency Services with PSCA

Yango Ride, part of the global tech company Yango Group, has introduced a major safety advancement for its customers and partner drivers through a new partnership with the Punjab Safe City Authority (PSCA).

The in-app integration marks the first of its kind in Pakistan’s ride-hailing sector, setting a new benchmark for safety, accountability, and real-time emergency support.

With this integration, customers will be able to call the official 15 emergency police helpline directly from within the Yango app. The call will be routed to the Emergency Response Centre under a priority flag to ensure immediate attention during any unforeseen situations during rides. The integration was developed factoring in common yet crucial steps in emergencies, such verbally sharing location verbally and identifying vehicle details, etc that can delay emergency response time.

With the new system, the following information will be automatically transmitted to the PSCA authorities as soon as the call is initiated, allowing them to take prompt action.

⦁ User’s live geo-location (latitude/longitude)

⦁ User's name, phone number and credentials

⦁ Address of where the call was placed from

⦁ Partner driver’s name, phone number and credentials

⦁ Vehicle type, model and registration number 

⦁ Pickup and dropoff location entered while booking the ride

This streamlined process significantly reduces response time and enables authorities to act with complete situational awareness.

Additionally, through this feature, users can also access a range of emergency services, including ambulance dispatch, police assistance, and the Virtual Women Police Station for female passengers.

Miral Sharif, Country Head at Yango Pakistan, stated, “Safety is one of our top priorities, and we are always looking for ways to further make ride-hailing in Pakistan safer. Collaboration with law enforcement and Safe City authorities is absolutely essential to building a secure mobility ecosystem. By integrating Emergency 15 with priority routing and live data sharing, we have taken a significant step toward ensuring rapid, reliable assistance during a ride via Yango.”

PSCA representatives welcomed the collaboration, highlighting that digital access to Emergency 15 with automatic information-sharing supports their mission to enhance citizen safety and reduce response times across the province. 

Deputy Inspector General Ahsan Younas, Chief Executive Officer at PSCA, added, “Our mission is to make every citizen feel safer on the road. The ability to receive verified information instantly through Yango’s system helps our operators act quickly and confidently in emergencies. We welcome this collaboration as an important step toward safer mobility for everyone. We are confident this will further strengthen public trust in law enforcement and emergency response systems.”

The new emergency calling feature is now available to all Yango Ride users in Punjab and efforts are underway to expand this initiative to additional regions in coordination with local authorities.