ISLAMABAD: Prime Minister Imran Khan has taken notice of officers for their inaction on citizen’s complaints being lodged on PM Citizen Portal.
According to the Prime Minister Office, all ministries and departments have been directed to constitute a five members committees to conduct performance evaluation and submit their reports within thirty days.
The committee will be headed by a 20 grade officer or a joint secretary and it will submit its report after the evaluation of deployed officers.
The committee will also point out misconduct in all reports on citizen portal including resolved and pending complaints.
It will also point out those responsible of good and bad performances.
The Prime Minister Office has written a letter to ministries and provincial departments in this regard.
The PM office had observed that complaints were disposed off without proper inquiry, satisfactory reply, and documentary evidence.
The PM office also observed that departments concerned took unnecessary time in addressing complaints and decision of resolving complaints were taken by unconcerned officials.
ON June 19, eulogising the success of Pakistan Citizen Portal, PM Imran Khan had said as for resolution of complaints was concerned, a total of 680,000 complaints were resolved out of 800,000 lakh complaints registered so far.
“More than one million citizens have registered at Pakistan Citizens Portal within eight months of its launch,” PM Imran Khan had tweeted.
He had said it was testament of people’s trust on the system and its effectiveness. He said no political or bureaucratic reference was required to reach out to a public office.
The prime minister had said it was true citizen’s empowerment in Naya Pakistan.
Khan had on June 17 expressed optimism that Pakistan would soon become a developed and prosperous nation.